Follow one report from a resident's phone to a finished job

CivSpot is a 311 reporting system for cities. Residents report a problem in an app, your crews fix it from the Task App, and your office tracks every work order in the admin panel.

Book a demo Take the tour

Book a demo opens an email to info@civspot.com.

How it works

The same report on four screens

This is the same pothole on each person's screen, from the moment it is reported to the moment it is fixed. All screens show sample data.

  1. 1. Resident app

    The resident sends a report

    A photo, video or text, a category, and a pin on the map from the phone's GPS.

  2. 2. Admin panel

    A supervisor assigns it

    The work order has a deadline from its category.

  3. 3. Task App

    The crew member starts the job

    It shows up in their task list with the photo, the pin and directions to the exact spot.

  4. 4. Task App and resident app

    Fixed, with an after photo

    The resident gets an update and the work order is closed.

Proof

Used for 10 months by a New Jersey public works department

These are the counts from the pilot.

About two thirds of the reports were container requests. On time means the job was finished before the deadline the department set for that category. We have not named the city on this page, and we can go through the numbers with you in a demo.

385issues logged
93%of issues closed (358 of 385)
98%finished on time in the last month measured
What staff get

An admin panel for the office and a Task App for the field

Admin panel

Where directors, supervisors and office staff run the work.

  • Work orders on a list and a map. See what is open, who has it and where it is.
  • A dashboard with your on-time rate. How much work is finished before its deadline.
  • Categories with deadlines. You set the issue types and how many days each one gets.
  • A record you can show. Before and after photos, a dated history and a PDF for every job.

Sample screen drawn for this page. Names and numbers are examples.

  • News, FAQs and push notices. Tell residents about changes from the same panel.
  • Phone and walk-in reports. Staff log a call as a work order. Callers can follow their report in the app.
  • A check on new photos. Reports with an unsuitable photo are held for staff to approve before residents see them.
  • Same problem, counted once. Neighbors can say they see the same problem instead of filing it again.

Task App

What your crews carry in the field.

  • Assigned tasks in one list. Each person sees their own work and when it is due.
  • Directions to the job. Crews get to the exact spot the resident pinned.
  • Start and fix from the phone. The office sees the status change as it happens.
  • After photos. A photo of the finished job goes on the work order.
  • Out of office. Staff can mark when they are away.
  • Volunteers. Volunteers can be given tasks alongside city crews.
What residents get

A simple way to report, and an answer when it is fixed

  • Report with a photo, video or text. GPS puts the pin on the map, so the city gets the exact location.
  • Follow a report. Residents can see where their report stands.
  • Updates as the work moves. The app tells them when the job is assigned, started and fixed.
  • English and Spanish. The resident app works in both languages.
  • City news and FAQs. Residents can read what your office posts.

Residents download CivSpot free: App Store Google Play

News and help

Keep residents in the loop without extra calls

Your office posts once in the admin panel. Residents get it on their phone, and answers to common questions are in the app before they pick up the phone.

  • City news with a push notice. Residents get a notice when a post goes live. Notices are held overnight.
  • Schedule posts ahead. Write the holiday schedule today and set it to publish next week.
  • Up to five photos per post. Residents swipe through them in the app.
  • Common questions. Your FAQs show on the Help page in the app, in English and Spanish, in the order you set.
  • Help and feedback. Residents can report an app problem, share an idea or ask a question.
Privacy and public records

You choose who sees reports, and you can export the record

Each city sets one privacy level. If a public feed is not right for your city, residents can still report to you privately.

Public records (OPRA) exports

When a records request comes in, staff export the work order records from the admin panel.

Sample of the export control. We will show the real export in a demo.

Questions from city buyers

Before you book a demo

What does it cost?

The price is set for each city. After a demo we put together a price based on your departments and how you plan to use CivSpot.

Do residents have to see each other's reports?

No. Your city chooses a public feed, private reporting or staff only. With private reporting, a resident sees only their own reports.

Can we set our own categories and deadlines?

Yes. Staff set the categories in the admin panel and give each one a deadline. The on-time rate is measured against those deadlines.

How do we answer a public records (OPRA) request?

Staff export the work order records from the admin panel.

Does the resident app work in Spanish?

Yes. The resident app works in English and Spanish.

What if a resident calls instead of using the app?

Staff log the call as a work order with the caller's name and number. Callers can follow their report in the app.

Can we post news ahead of time?

Yes. Set a publish date and the post, and its push notice, go out then. Notices are held overnight.

Can volunteers use it?

Yes. Volunteers can be given tasks in the Task App alongside city crews.

Which city ran the pilot?

A public works department in New Jersey. We do not have permission to name it on this page yet.

Who supports us after launch?

Tech Teki, based in Newark, New Jersey. Email and phone support during business hours: info@civspot.com or +1 (973) 699-8725.

Who makes CivSpot?

CivSpot is made by Tech Teki, a company based in Newark, New Jersey.

See these screens with your own categories

We will walk your team through all three parts. Email info@civspot.com or call +1 (973) 699-8725 to pick a time.

Book a demo